Frequently asked question

URBAN CLASSis a one-stop online store for premium skincare, makeup, and fragrance products in Pakistan. We offer an extensive range of trusted brands known for their effectiveness and safety. Our commitment is to provide you with top-notch products at affordable prices.


Yes! We guarantee 100% authentic products. All items are sourced from authorized distributors or directly from brands to ensure quality and originality.

We offer a wide range of popular and trusted brands, including (but not limited to):


  • Cosmetics: Maybelline, L'Oréal, Huda Beauty, MAC, Fenty Beauty etc.

  • Skincare: The Ordinary, CeraVe, Neutrogena, COSRX etc.

  • Fragrances: Dior, Chanel, Gucci, Versace, Lattafa, and more

Placing an order is easy:


  1. Browse our website and add your desired products to the cart

  2. Proceed to checkout

  3. Enter your delivery and payment details

  4. Confirm your order — and you're done!

We currently accept the following payment methods:


  • Cash on Delivery (COD)

  • Bank Transfer / Direct Deposit

  • Credit/Debit Cards (if available)

  • Easypaisa / JazzCash

Lahore: 1–2 working days


Other major cities: 2–4 working days


Remote areas: 4–6 working days

Note: Delivery times may vary slightly during sales, holidays, or weather disruptions.

Yes, we accept returns or exchanges under certain conditions:


  • The item must be unused, unopened, and in its original packaging

  • Request must be made within 3 days of delivery

  • Some items (e.g., fragrances or hygiene products) may not be eligible due to safety reasons

Please review our Return & Exchange Policy for full details.


Once your order is shipped, you will receive a tracking number via SMS or email. You can use this number to track your parcel on the courier partner’s website.